Last Revised: May 23, 2025

Refund Policy

All sales of Vehicle History Reports, whether purchased individually or via credits, are final and non-refundable. By completing a purchase, you acknowledge and agree to the terms outlined below.

Non-Refundable Items:

We do not offer refunds for the following:

• Completed Vehicle History Reports, whether accurate or not to user expectations
• Credits purchased, whether fully or partially used
• Reports purchased in error (e.g., wrong VIN, wrong vehicle)
• Dissatisfaction with report content, unless there is a proven technical error on our part

Exceptions – When a Refund May Be Considered:

Refunds may be granted at our sole discretion under the following limited circumstances:

• A technical error on our platform prevented delivery or generated an incomplete or corrupted report
• You were charged multiple times for the same purchase
• The report generated is for a completely different vehicle than the VIN entered, and the mistake is on our system

To request a refund under these exceptions, you must contact us within 7 days of the transaction, providing your payment receipt, VIN, and a description of the issue.

How to Request a Refund:

To initiate a refund request, please contact our support team:

📧 Email: payment@autovin.com.ng

📞 Phone: +234 915 1858 628

Our team will review your request and respond within 5 business days. If your refund is approved, the amount will be returned to your original payment method. Processing times may vary depending on your bank or card issuer.